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The terms and conditions apply to the use of the website. By accessing this website and/or placing an order with CoolDeSocks, you agree to be bound and accept these terms and conditions (The Conditions).

Please note, these terms and conditions can potentially change at any time, without warning and it is up to you to check these terms and conditions regularly before ordering products in case there are any changes. If you do not agree with the terms and conditions set out below, you should not use or access the CoolDeSocks website.

 If you have any queries relating to our terms and conditions, please contact the Customer Service team by telephone +62-21-22543239 or Email before placing an order.

    • By placing an order through our site, you warrant that:
      • you are legally capable of entering into binding contracts; and
      • you are at least the age of majority in your country, state or province of residence; OR that you are the age of majority in your country, state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
    • We must receive payment of the whole of the price for the goods that you order (including VAT where applicable) before your order can be accepted.
    • After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been despatched. The contract between us (Contract) will only be formed when we send you the Despatch Confirmation and the Contract will relate only to those Products whose despatch we have confirmed in the Despatch Confirmation.
    • Please note that customs or duty charges may apply to international deliveries. These charges are the customers responsibility.



    Here at CoolDeSocks we understand the importance of your privacy, this is why we will treat all of your personal information as confidential. We will not disclose any of your information to third parties unless required to do so by law. Cookies are used on this shopping site but only to keep track of the contents of your shopping cart once you have selected an item. You acknowledge and agree to be bound by the terms of our Privacy Policy.



    We do not store your payment information anywhere on our site. All CoolDeSocks payments and associated payment information is handled through Midtrans. MidTrans is a secure payment terminal that has been audited by the QSA (Qualified Security Assessor) certified by PCI Council. Currently Midtrans is PCI compliant with PCI Service Provider Level 1 certification.

    All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us or if your card has been used fraudulently CoolDeSocks will not be liable for any delay or non delivery.



    The price of any Products will be as quoted on our site, except in cases of obvious error. These prices exclude delivery costs, which will be added to the total amount due if relevant. Our delivery services are set out on our website. Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Confirmation email.

    Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our Confirmation procedures. We are under no obligation to provide the Product to you at the incorrect price, even after we have sent you a Confirmation email, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.



    Certain CoolDeSocks products may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

    We reserve the right to discontinue any product at any time.

    We reserve the right, but are not obligated, to limit the sales of our products or to limit the quantities of the products that we offer to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis.



    CoolDeSocks reserves the right to cancel your order.

    Particularly in the following circumstances:

    1. If there is insufficient stock to deliver the goods you have ordered;
    2. We do not deliver to your area; or
    3. One or more of the goods you ordered was listed at an incorrect price due to a typographical or system error.
    4. If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.



    The delivery period stated within which you will receive your order is given as an approximate. Goods will be sent to the address given by you in your original order.

    We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident. You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.



    Whilst every care has been taken to represent the colours of CoolDeSocks products in the most accurate way there may be slight variations. This can be partially due to the colour settings of your computer and monitor and partly due to the natural variations that may appear within the yarns used to make our socks.



    Unless otherwise stated we are the owner or the licensee of all intellectual property rights of content and images on our website. You agree to not reproduce, duplicate copy or re-sell any part of our site without our express permission. If you use the site you are agreeing to use it for your own personal use, and not for any commercial gain either directly or indirectly.

    If you wish to use any of the material listed on the CoolDeSocks website please contact us.



    We do not accept any liability for any errors or omissions that may be present on our website. We reserve the right to change prices, information, specifications and descriptions of listed goods at any time and without prior warning. These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading. Our liability for losses you suffer as a result of us breaking this agreement including deliberate breaches is strictly limited to the purchase price of the Product you purchased and any losses which are a foreseeable consequence of us breaking the agreement. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.